Return & Refund Policy
At BDCartShop, we strive to provide the best shopping experience. If you are not satisfied with your purchase, we offer a simple return and refund process. Please read our policy carefully before requesting a return or refund.
1. Eligibility for Returns
You can request a return if your item meets the following conditions:
The request is made within [3] days of delivery.
The item is unused, undamaged, and in its original packaging with all tags and accessories.
The product is incorrect, defective, or damaged upon arrival.
Non-Returnable Items
Certain products cannot be returned, including:
Perishable goods (food, beverages, etc.)
Personal care items (cosmetics, hygiene products, etc.)
Digital products and gift cards
Items marked as "Non-Returnable" on the product page
2. Return Process
To request a return, follow these steps:
1. Contact Us: Email or call our support team at [bdcartshop24@gmail.com] / [01336080151] with your order details and reason for return.
2. Approval & Instructions: Once approved, we will provide return shipping details.
3. Send the Product: Pack the product securely and send it to the designated address.
4. Inspection & Confirmation: Once received, we will inspect the item and confirm the return status.
3. Refund Policy
After approval, refunds are processed as follows:
Original Payment Method: Refunds will be issued back to the original payment method within [1/2] business days.
Store Credit: If preferred, you can receive a refund as store credit for future purchases.
Cash on Delivery Orders: COD refunds will be processed through bank transfer or mobile banking.
Non-Refundable Situations
Items that are returned without approval.
Products that are used, damaged, or missing parts.
Requests made after the return period.
4. Exchange Policy
If you received the wrong or defective item, we offer a replacement instead of a refund. Follow the return process and mention your exchange preference.
5. Cancellation Policy
Orders can be canceled before shipment for a full refund.
If the order has already been shipped, you must follow the return process after receiving the item.
6. Contact Information
For any return or refund-related inquiries, reach out to us at:
📧 Email: [bdcartshop24@gmail.com]
📞 Phone: [01336080151]
BDCartShop is committed to customer satisfaction. Thank you for shopping with us!
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