Support & Policy

At BDCartShop, customer satisfaction is our top priority. Our support team is dedicated to ensuring a smooth shopping experience for all our customers. Below are the policies that guide our support services.

1. Customer Support

Our support team is available to assist you with inquiries regarding orders, payments, deliveries, returns, and general product information.

How to Contact Us:

📧 Email: [bdcartshop24@gmail.com]

📞 Phone: [01336080151]

📲 Live Chat: Available on our website during business hours

🕒 Support Hours: [24Hours]

2. Order & Payment Support

If you experience any issues while placing an order, our support team is here to help.

We support multiple payment methods, including Cash on Delivery (COD), online banking, and mobile payment services.

If a payment fails but the amount is deducted, please contact us immediately for resolution.

3. Shipping & Delivery Support

Orders are processed and shipped within [3/5] business days.

Tracking details will be provided once your order is dispatched.

If your order is delayed beyond the estimated time, please reach out to our support team.

4. Return & Refund Policy

We want you to be satisfied with your purchase. If you receive a defective or incorrect product, you may be eligible for a return or exchange.

Return Policy:

Items must be returned within [3/5] days of delivery.

The product must be unused, in its original packaging, and with all included accessories.

Certain items (e.g., perishable goods, personal care items) may not be eligible for returns.

Refund Policy:

Refunds are processed within [Insert Timeframe] after the returned item is received and inspected.

The refund will be credited to the original payment method.

Shipping fees are non-refundable unless the return is due to an error on our part.

5. Warranty & Product Support

Some products may come with manufacturer warranties. Please check product descriptions for details.

If you receive a faulty product, contact us for guidance on warranty claims.

6. Complaint Resolution

If you have any complaints or unresolved issues, our team is committed to resolving them promptly. Please reach out via email or phone for assistance.

7. Policy Updates

BDCartShop reserves the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for choosing BDCartShop. We are always here to support you!